Last 30 days
Requests that reached you before they reached social media or a regulator.
Requests received
128
Median first reply
1.4 days
Resolved within SLA
82%
Escalated past you
6
Issue clusters by model
Grouped from structured requests, not free text
WM-FL7 · not draining42
70% at 12 to 15 months of use. Likely drain pump.
AC-S15 · not cooling31
RF-D24 · noisy compressor18
WM-TL6 · not spinning12
Inbox · closest to SLA first
View all 23| Case | Model | Issue | Warranty | SLA left |
|---|---|---|---|---|
| RV-0231 | WM-FL7 | Not draining | In warranty | 6 h |
| RV-0229 | AC-S15 | Not cooling | In warranty | 9 h |
| RV-0226 | RF-D24 | Noisy compressor | Expired | 1 day |
| RV-0224 | WM-FL7 | Not draining | In warranty | 2 days |
| RV-0219 | WM-TL6 | Not spinning | In warranty | 2 days |