Resolved v2 · clickable prototype

Get a broken appliance to the brand's authorized service with a complete request, then track it. Start on Home and tap through, or jump to any screen below.

Start on Home

Journey A · LG washer not draining (in warranty)

  1. 1 · HomeSearch a brand or snap the sticker
  2. 2 · Brand and modelLG → washing machine → model
  3. 3 · Pick the issueWarranty status, plain-language problems
  4. 4 · Drafted requestPick a tone: clear, firm, short, formal
  5. 5 · Track the caseProgress and what happens if it stalls

Journey B · Samsung TV, picture gone (out of warranty)

  1. TV 1 · Pick the issueSaved TV, torch test tip
  2. TV 2 · Authorized vs localGenuine parts and a quote, or speed
  3. TV 3 · Request sentWhat happens next, warranty reminder

More screens

  1. Snap the stickerPhoto entry with facts to confirm
  2. All casesOpen and fixed tickets
  3. Escalation with consentNothing goes out without your tap
  4. Brand console (desktop)What a partner brand's service team sees

Concept prototype. Brand names are examples only; no brand is a partner and nothing is sent. All data is staged.